Spa Policies

Created for peace of mind

At ENVY, we aim to make every guest's visit enjoyable. While you are visiting the SPA side we kindly ask that you turn all electronic devices to vibrate and keep talking to a low volume in order to keep the ambiance tranquil and relaxing for all guests. 

"The best cure for the body is a quiet mind."

Napoleon Bonaparte

 ARRIVALS

We suggest that you arrive 15 minutes before your scheduled facial or massage appointment. This will allow enough time to fill out a brief medical history questionnaire, use the restroom facilities if needed and to enjoy a complimentary beverage.

LATE ARRIVALS

We understand that unexpected situations can arise that are out of your control. We always do our best to accommodate late arrivals by performing the most complete treatment with the time remaining. However, should you be too late for your treatment you will be charged 50% of your service cost.
(See cancellation policies and fees.)

CANCELLATION POLICY

When booking your appointment you are agreeing to the terms and conditions of our cancellation policy.

We recognize that your time is valuable. We hope you understand that our fees go toward the staff member that has reserved time for your appointment and has missed out on another potential client.

CANCELLATION FEES
Please be advised, to cancel an appointment we require 24 hours notice to avoid a cancellation fee. You will be charged 50% of each service price if you reschedule or cancel your appointment without the minimum notice.

 

Should you arrive too late for your appointment, meaning we would be unable to offer the same quality of service with the amount of time left, we will ask you to reschedule and you will be charged 50% of the service price.

Return Policy

SKIN CARE PRODUCTS

Unopened skin care products can be returned for a full refund but must be in original packaging.

GIFT CERTIFICATES

All purchased gift certificates have no expiry date.

Gift certificates given by donation or through contest giveaways may have an expiry date. Refer to individual donation or contest rules.

Gift certificates cannot be refunded.

SERVICES

No refunds will be given for services rendered. 

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© 2016 ENVY SPA AND MASSAGE
2615 LAURIER ST. ROCKLAND ONT
613.446.9090