top of page
Concrete Wall

Spa Etiquette and FAQ

In order to ensure that everyone has a relaxing time in our facilities please review our Spa Etiquette. 

Spa Etiquette

  • If your shoes are dirty or wet, please remove your shoes when entering the facility;

    • We provide sandals at the entrance but if you wish you may bring your own pair. 

  • Please do not take any pictures or videos of our staff without their knowledge and consent;

  • Please turn all electronic devices to vibrate;

  • If you wish to watch videos, please bring earphones or headphones;

  • Please keep talking to a low volume;

  • Please arrive 15 minutes before your treatment in order to fill out any questionnaires;

  • Please consult with a physician if you have any contraindications before booking a treatment.

Frequently Asked Questions

Question (Q): Do you have parking? 

Answer (A): Yes, you may park in the parking lot in the front, side and back of our building and also on the street. Our parking is free. 

Q: Do you take walk-ins?

A: Yes, we do, however our staff are often booked so unfortunately there is no guarantees that we will be able to accommodate your request. We recommend that you give us a call or book-in online, with little to no wait time to ensure that we can let you know before you leave the house whether or not we'll be able to assist you and so we can prepare for your appointment ahead of time. Furthermore, if you book online or give us a call and we aren't available to complete your service we may give you future times that are available in which you may book in. We apologize for the inconvenience.

Q: I have diabetes can I still get a pedicure?

A: Yes, all of our aestheticians who offer pedicures are capable and knowledgeable on providing a pedicure on someone with diabetes. Though typically our staff will always ask if you have any contraindications, in case they forget we recommend you let them know before the pedicure begins. Our staff won't be cutting your cuticles, only pushing back and gently buffing. If you have any questions, requests or worries you may speak to your aesthetician or give us a call. We'll be happy to assist you!

Q: Can I bring my child to my appointment?

A: Depending on the child's age and behavior we may not be able to accept them in our facility in order to maintain a serene environment. However, if the child is over the age of 4 and remains relatively calm and quiet, for their or your appointment there shouldn't be a problem. No babies or toddlers are allowed. The guardian is responsible for bringing entertainment for the child for during their stay. Older children may either remain in the service room/area or in the waiting area while the guardian is receiving a treatment, this it as the guardians discretion.

Q: Do you offer couples treatments?

A: We do offer couples treatments however our rooms aren't suitable for two people, instead we can book services at the same time, to be done in separate rooms. Our pedicure area is open concept and can take up to 4 clients. 

Q: Do you offer day passes?

A: No, we are not a day spa and so do not have passes. 

Q: What's the difference between a Spa Relaxation Massages and a Registered Massage?

A: Our Spa Relaxation Massage is strictly for relaxation and won't help relieve any pain or release knots. They will only provide light effleurage movements. If you're in any pain our aestheticians can not provide a massage so as to not worsen or cause any damage. The Registered Massage on the other hand can help ease chronic pain however it can also be done for relaxation. The Massage Therapists can, if asked, can provide deep tissue massage. With the Registered Massage you will receive an insurance receipt if you wish (unless paid with a gift certificate). If you wish to book a pregnancy massage only the Registered Massage Therapists can do them. The aestheticians will decline to be able to complete the service as they are not trained for such massages. 

Q: I lost my Registered Massage Therapy (RMT) receipt, what can I do?

A: If you lose your receipt you may give us a call (613) 446-9090, give the staff your information including the date of the appointment you wish to receive a new receipt for and we will contact our Massage Therapists in order for them to make a new receipt. Depending on your Massage Therapist and your wishes, we might send it to you by email or you may come to collect the receipt when it is ready. 

Q: Can I buy a gift card for Registered Massage Therapy (RMT)?

A: Yes, however the only gift cards that are valid to be redeemed for RMT are sold in store. Please specify to the staff that you wish to buy an RMT gift card as there are different kinds. Gift cards bought on our website can not be redeemed for RMT.

bottom of page